Privacy Policy

Section 1

Introduction

Ambit Horology ("we", "us", "our") operates a watch and clock repair workshop at 14 Jalan Dhoby, 80000 Johor Bahru, Johor, Malaysia. This Privacy Policy explains how we collect, use, and protect personal information provided to us when you use our website or contact us about our services.

We process personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using this website or submitting your details to us, you agree to the practices described in this policy.

For questions about this policy or how we handle your data, contact us at [email protected].

Section 2

What Data We Collect

2.1 Data You Provide Directly

When you contact us via our website form or by email, we may collect: your name, email address, and telephone number if provided. We also collect any details you include in your enquiry message about the watch or clock you wish to bring in.

2.2 Data Collected at Workshop Intake

When a piece is brought into the workshop, we collect contact details to manage the intake record: name, phone number, and email address. These are stored alongside the service record for the piece.

2.3 Automatically Collected Data

Our website may collect technical information including IP address, browser type, pages visited, and time spent on pages. This is collected through cookies and analytics services. See our Cookie Policy for further detail.

2.4 Legal Basis for Processing

• Consent — when you submit our contact form
• Contract performance — when managing a workshop intake or service booking
• Legitimate interest — for website analytics and security
• Legal obligation — where required by Malaysian law

2.5 Retention Periods

Enquiry data is held for up to 12 months. Workshop service records are retained for up to 5 years from the service date to support any service coverage queries. Analytics data is held for up to 26 months as standard.

Section 3

How We Use Your Data

We use collected data to: respond to enquiries about services, manage workshop intake and service records, communicate updates on the status of a piece in service, and improve the operation of this website.

We do not use your contact details for unsolicited marketing. We do not sell or lease personal data to any third party for commercial purposes.

Where we use analytics services to understand website usage, data is used in aggregate form and not to identify individual users for commercial targeting.

Section 4

How We Protect Your Data

Access to personal data collected via the website is restricted to the workshop team members responsible for responding to enquiries and managing service records. Data is stored on secured systems with access controls in place.

Workshop intake records in paper form are stored securely at the premises and are not accessible to the public. Digital records are held on password-protected devices.

In the event of a data breach that affects your rights, we will notify you and the relevant authority within the period required under Malaysian law.

Section 5

Cookies

This website uses cookies for session management, analytics, and storing your cookie consent preferences. You can manage cookie preferences at any time through the Cookie Policy page. Essential cookies cannot be disabled as they are required for the site to function correctly.

Section 6

Your Rights

Under the PDPA 2010 (Malaysia) and applicable data protection principles, you have the right to:

• Access: request a copy of personal data we hold about you
• Correction: request correction of inaccurate data
• Withdrawal: withdraw consent to processing where consent is the legal basis
• Objection: object to processing based on legitimate interests
• Complaint: lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP)

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

Section 7

Third-Party Links and Services

This website may contain links to external websites. We are not responsible for the privacy practices of those sites. We recommend you review the privacy policy of any external site before submitting personal data to it.

Where we use third-party analytics services (such as Google Analytics), those services may place cookies on your device. Their data practices are governed by their own privacy policies.

Section 8

Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us at [email protected] and we will remove it promptly.

Section 9

Policy Updates

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Last Updated date. Continued use of the website after any change constitutes acceptance of the updated policy. We recommend checking this page periodically.

Section 10

Contact for Data Enquiries

For any privacy or data-related query, contact: